Pricing Description

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Course curriculum

  • 1

    Course Overview

  • 2

    Module 1 - Before the Customer Arrives

    • The Spanish Alphabet

    • Combinations and more combinations!

    • Alphabet Review and Practice

    • Can you spell that please?

    • Spanish Cultural Differences

    • You, You, You or You!

    • Forms of You

    • Book a live session
  • 3

    Module 2 - Greeting the Customer

    • Basic Greetings

    • Questions of Well-being

    • Respond to Questions of Well-Being

    • Application Time!

    • Identifying Yourself

    • What's in a name?

    • Origin and Residence

    • Do you speak ...?

    • Listening Comprehension - Unit Assessment

    • Book a live session
  • 4

    Module 3 - Around the Clock

    • Cardinal Numbers

    • Cardinal Numbers - Review

    • How old are you?

    • Personal Information - Interactive Practice

    • What's today's date?

    • It is ...

    • It's about time!

    • The Appointed Time

    • It's time to review

    • Time Assessment

    • Book a live session
  • 5

    Module 4 - Call Flow

    • Essential Vocabulary

    • Who is Who in Customer Service

    • Answering the phone

    • Step 1 - Open the Call

    • Step 2 - Assure and Empathize

    • Steps 3 & 4 - Apologize and Verify Account Information

    • Step 5 - Answer Questions and Provide Alternatives

    • Step 6 - Close the Call

    • Telephone Conversation with Telecommunications Representative

    • Book a live session
  • 6

    Module 5 - Meeting Customer Needs

    • Activities and Actions

    • Where is ...?

    • Prepositions Recap and Practice

    • Cloze Activity - Where is this place?

    • Do this; Do that!

    • How much ...?

    • Methods of Payment

    • Review and practice with commands

    • Computer Lingo

    • Bring it all together

    • Book a live session

    • End of Course Message